Bad gateway error when making form submissions

  • kimloy
    Asked on October 20, 2018 at 2:10 AM

    Hi Support,


    I have been doing some tests on the forms today. I've noticed that when I submit a form it takes a long time to submit it and I am getting "Bad gateway" message after the submission.

    Can you please help?


    Thanks

    Jotform Thread 1617334 Screenshot
  • liyam
    Replied on October 20, 2018 at 9:00 AM

    Hello kimloy,

    If this is still happening up to now, can you please provide us the link to your form, and if in case it is embedded on a webpage, can you also please provide us a URL where the form is embedded?

    Thanks.

  • kimloy
    Replied on October 21, 2018 at 2:43 AM
    Hi,
    Thanks for your email, I've changed the email address's from our custom
    domain to our gmail accounts and it seems to be working now, so I'll keep
    you posted.
    Many thanks,
    Kim
    Kim Loy, Co-founder
    Action Reaction Training Ltd
    kim@action-reaction-training.com
    http://www.action-reaction-training.com
    http://twitter.com/olly_foster
    http://instagram.com/ollyfosterfitness/
    http://www.facebook.com/pages/Olly-Foster.../138908152837432
    Company Reg No - 09559979
    ...
  • liyam
    Replied on October 21, 2018 at 4:48 AM

    Thanks for keeping us posted, Kim. It has also been confirmed by our development team that this issue on the bad gateway error has been resolved already. 

    In any case that this problem occurs again, please let us know.