New PDF Designer - The downloaded is corrupted (0KB)

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    sapfb
    Asked on October 20, 2018 at 11:24 PM

    Hello,

    I am unable to download a PDF form version. Whenever i try, it says it is Zero MB in my downloads and shows this error message below. I'm not sure what to do.

    1540092244Screen Shot 2018-10-20 at 5.23


    1540092198Screen Shot 2018-10-20 at 5.22

  • Profile Image
    Adrian
    Answered on October 21, 2018 at 04:38 AM

    Can you please tell us what is the Form ID of the form that you are trying to download the PDF submissions for?


    I assume it is this one as I was able to replicate the issue for this form.
    https://form.jotform.com/80560095936967

    The issue happened only when the design named "PDF Form" was used.

    1540110963del.png

    If that design is not customized, I suggest you delete it and download the PDFs using a New PDF Design.

    You should have no problems downloading the PDF Submissions from the link below.
    https://www.jotform.com/pdf-editor/1082878221081054

    Let us know if you need further assistance.

  • Profile Image
    derya
    Answered on November 06, 2018 at 09:48 AM

    Hi,

    This issue is fixed now.

    Thank you