New PDF Designer - The downloaded is corrupted (0KB)

  • Profile Image
    Asked on October 20, 2018 at 11:24 PM


    I am unable to download a PDF form version. Whenever i try, it says it is Zero MB in my downloads and shows this error message below. I'm not sure what to do.

    1540092244Screen Shot 2018-10-20 at 5.23

    1540092198Screen Shot 2018-10-20 at 5.22

  • Profile Image
    Answered on October 21, 2018 at 04:38 AM

    Can you please tell us what is the Form ID of the form that you are trying to download the PDF submissions for?

    I assume it is this one as I was able to replicate the issue for this form.

    The issue happened only when the design named "PDF Form" was used.


    If that design is not customized, I suggest you delete it and download the PDFs using a New PDF Design.

    You should have no problems downloading the PDF Submissions from the link below.

    Let us know if you need further assistance.

  • Profile Image
    Answered on November 06, 2018 at 09:48 AM


    This issue is fixed now.

    Thank you