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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pending Submissions?

    Asked by lionmann on March 05, 2011 at 09:50 AM

    We are trying to figure out why we have not received payment from some of our form submissions.  They are listed as "Pending Submissions".   We continue to receive payments from other people submitting the form, but for a select few, they are put into this "pending" category.  Is this based upon the client's type of payment (credit card, debit. etc.)?  Please help!

    Page URL:
    http://www.livin-the-dream.com/adult/wfc-mens-league

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    Answered by DanielGriffin on March 07, 2011 at 10:57 AM

    Hi there,

    Pending submissions are submissions that a user hasn't completed.  So, if the user submits your form they get sent to the payment gateway.  But, if they choose not to make a payment at that stage the payment gateway can't send any information back to JotForm.  For example, if the user goes to Paypal but then closes the window, no information about the payment can get back to jotForm.  We keep submission data on all forms which have payment integration until we get a valid response from the payment gateway.

    Thanks,

    Daniel.

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    Answered by lionmann on March 07, 2011 at 11:16 AM

    Thank you for your help!  Greatly appreciated. 

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    Answered by cyfladmin on March 22, 2011 at 05:24 PM

    Is there a way to download the pending transactions to let them know their submission is incomplete without the payment?