I have created a Grid report, I can view it fine when logged in, howeve

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    vashishtb
    Asked on October 22, 2018 at 02:20 PM

    I have created a Grid report, I can view it fine when logged in, however I have shared this with a colleague and she can not view the data. She enters the password, the spinner spins for a while, however the data never loads. I have the same issue when I am not logged in.



    This is a re-post of a comment on How to Create a Grid Listing Report

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    AshtonP
    Answered on October 22, 2018 at 03:44 PM

    Could you share the Grid Report URL and the form URL so we can take a look? Have you shared the report protecting it with a password? 

    Guide: How-to-Create-a-Grid-Listing-Report 

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    vashishtb
    Answered on October 22, 2018 at 04:05 PM

    The report is indeed password protected and has HIPAA sensitive data, so it needs to stay password protected.

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    Kevin_G
    Answered on October 22, 2018 at 05:38 PM

    I would recommend you to remove  the password protection feature, since your account is under the HIPAA compliance anyone with the report's link will be asked to request access to the data, you will need to allow access. 

    This is what the user sees while  opening the report's URL: 

    1540244323screenshot_02.png

    I hope this helps.