What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    customers filling out more than one form

    Asked by glencoveswimclub on January 02, 2013 at 09:42 PM

    I am trying to test our form on our website to see if it emails us an adequate amout of information once received.  I find that I am able to fill out the form only once before getting an error message.  Is there a way to disable this feature?

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    JotForm Support

    Answered by jonathan on January 02, 2013 at 10:31 PM


    The unique submission feature of the form is set to ON (Loose Check). To disable the uniquie submission make sure that the form's unique submission property is set to No Check.

    You can do this by clickin on Setup & Embed--> Preferences--> Form Limits --> Unique Submissions

    Hope this help. Inform us if you have further inquiry.


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    Answered by glencoveswimclub on January 03, 2013 at 01:52 PM
    You guys have great tech support. I'm glad we chose you to do our forms!
    Margie Marshall
    Glen Cove Swim Club
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    JotForm Support

    Answered by Deygus on January 03, 2013 at 02:01 PM

    On behalf of my colleague you are welcome and we thank you for your comments about us. If you have any further questions or problems just let us know.