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    Hide/Show conditions doesn't work

    Asked by florantevaldez on January 03, 2013 at 04:40 AM


    Some of the categories have a corresponding condition. However, not all of the conditions seem to appear. For example: Religion and Hospitality, Science & Medicine, Sports & Recreation, Games & Hobbies, etc. 
    Can you help me out on this?
    Page URL:

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    JotForm Support

    Answered by abajan on January 03, 2013 at 06:10 AM


    After just a cursory look at the conditions, I suspect the problem may be the use of ampersands (&) instead of the word "and" in the faulty conditions. But I'll run some tests and get back to you.

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    JotForm Support

    Answered by abajan on January 03, 2013 at 07:11 AM

    Hi again,

    Just as I'd suspected, the ampersands were indeed the problem. There's no need to change the sub-category labels but you will need to change the Options list in the Category field as shown below:

    After doing so, you'll have to go into each relevant condition and change "Arts" to the correct category, as shown below:

    When I cloned your form and made the above changes, the "Sports & Recreation" sub-category still didn't work. However, deleting that condition and replacing it with a new one solved the problem.

    Here's my clone.

    Please let us know if the above solution works for you.