What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't view submissions to the form that I created, and I didn't get any emails about it.

    Asked by blausprache on March 05, 2011 at 03:23 PM

    Every time I try to view the submissions for my form, it says that the form details could not be retreived. I restarted my computer, so that is not the issue.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on March 05, 2011 at 03:39 PM

    That's interesting because when I logged into your account, I was able to view your submissions (one of them was made today) without any problems. I will submit a ticket on the problem to our developers and see if we can find out what's going on.

  • Profile Image

    Answered by blausprache on March 05, 2011 at 03:41 PM

    I did the one that was just a test - I see that I have 2 new submissions and I can't access them at all. I will try shutting down my router and computer and restarting and see if I have any luck.


  • Profile Image
    JotForm Support

    Answered by abajan on March 05, 2011 at 04:06 PM

    I have submitted the ticket. Incidentally, the email log shows no problems there either:

    Mar 5 16:18:53 ying sm-mta[18365]: p25LInsK018356: to=<redactedToProtectYouFromSpam>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=125248, relay=gmail-smtp-in.l.google.com. [], dsn=2.0.0, stat=Sent (OK 1299359804 i3si2375568iby.58) Copy the log above, replacing "redactedToProtectYouFromSpam" with your email address and send it to Gmail and ask why you didn't receive the message. (Not that they will reply. I would be most surprised if they did!)

  • Profile Image

    Answered by Anna on March 05, 2011 at 09:33 PM

    It seems to be a Mac issue. I tried it on a PC and it worked, on the same router.