What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will the stuff uploaded by users on Dropbox be counted under file size limit by jotform

    Asked by guest_30014405520031 on January 03, 2013 at 06:27 AM

    hi,

    Will the stuff uploaded by users on Dropbox be counted under file size limit by jotform (since the limit is 10gb).. 

    So will the file uploaded by user that is transferred directly to dropbox be counted under 10GB limit?

    And while customizing the upload file option.. Can i remove the Save now option and allow uploaded file to upload automatically?

     

    Sorry for bad english

    ThankYou..

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    JotForm Support

    Answered by liyam on January 03, 2013 at 11:57 AM

    Hello.  The storage capacity from JotForm is different with Dropbox.  So technically, you will have to monitor both your accounts to prevent one or another from not submitting or not forwarding the submissions.

    If your uploads capacity in Dropbox is only 2GB while in JotForm you have 10GB, you can continue receiving submissions beyond 2GB on JotForm but not anymore in Dropbox unless you delete some files to have space in your Dropbox account.  While if you have more space in Dropbox and you have reached your limit in Jotform, your JotForm account will temporarily be suspended until you delete some submissions with file attachments or you upgrade your subscription to Professional.

    Note: Deleted files in JotForm will not delete your files in Dropbox, and vice versa.

    Hope this clears your concern.

    Regarding your third question:  And while customizing the upload file option.. Can i remove the Save now option and allow uploaded file to upload automatically?

    I'm not sure I understood your concern.  Can you please elaborate further?

    Thanks.