What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Your home page does not allow an existing user to log into their account

    Asked by guest_30024762117040 on January 03, 2013 at 12:37 PM

    User: mochs28

    email: mochs@email.laccd.edu

    Your home page removed the link towards the bottom to log into an existing account and it now only provides a link to become a "new user"??  You added a small link on the left navigation area to "log into an existing account" but when you click that the page that prompts for the user name & Password just hangs when the user name/password is entered.  Are you working on fixing this problem as I'm sure there are many other users who cannot access their account this morning.  Please help!

    Steve M.
    LA Community College District

  • Profile Image

    Answered by guest_30024762117040 on January 03, 2013 at 12:39 PM

    I am able to login now... it appears you changed the login method to a drop down menu that prompts for user & password. 

  • Profile Image
    JotForm Support

    Answered by Goldo on January 03, 2013 at 01:53 PM

    Yes it was changed to a drop down. Glad to know it's working now.