What happened to the live support?

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    NACUMS_org
    Asked on January 03, 2013 at 04:21 PM
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    yasincoproductions
    Answered on January 03, 2013 at 04:29 PM

    What do you mean what happened to live support? Please give more description to your questions for better and faster assistance.

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    Mike_T
    Answered on January 03, 2013 at 04:30 PM

    Thank you for contacting us.

    The Chat Support is being enabled when we have enough Supporters online. We are currently looking for a way to provide more consistent Live Support. It will be better with time.

    Please feel free to contact us anytime via this support forum, it is being monitored 24/7.

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    NACUMS_org
    Answered on January 03, 2013 at 04:33 PM

    There was an interactive link on my form development page.  I could ask a question at any time and a tech. support person would give me on screen support.  I can't see that link anymore.  I just used it last week.

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    Mike_T
    Answered on January 03, 2013 at 04:35 PM

    Thank you for explanation. Yes, that was our Online Chat Support that is available from time to time.

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    NACUMS_org
    Answered on January 03, 2013 at 04:44 PM

    So it's not available.  OK.  We'll just do it the long way.

    I have a situation where I'm trying to create two payment levels.  One for members and one for non-members.  I read how to create multiple payment methods and tried to create two payment forms linked to a master form.

    The links show up as conditional links and not as conditional inbedded forms.  Why is it not working?

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    Deygus
    Answered on January 03, 2013 at 04:55 PM

    Hello and I do apologize for that but as my colleague has stated, this is correct but we would like to reassure you that we will handle your problem here in a timely manner as well.

    Do you have links to these two forms for the two separate payment levels and also a link to the master form? If so could you please provide us with this information so that we can assist you further?

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    NACUMS_org
    Answered on January 03, 2013 at 04:59 PM

    Ooops.  I just asked question separate from this to keep it private. 

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    Mike_T
    Answered on January 03, 2013 at 05:03 PM

    That is not a problem. We will handle the issue in your separate thread.