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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Contact us form not sending

    Asked by Leon String Quartet on January 04, 2013 at 09:12 AM


    Our 'contact us' form: http://www.leonquartet.co.uk/contact-us/  

    does not seem to be processing. When i send a test it doesn't show the 'Thank You' message and i don't get an email notification even though both of these are set up. Also the messages are not coming through to the jotform inbox.

    It has worked in the past, so i hope to get it working again soon. 


    Thanks for your help,



    Page URL:

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    JotForm Support

    Answered by Welvin on January 04, 2013 at 10:03 AM

    Hi Kammy,

    We recently have an issue with regards to this but our developers have fixed it already. Let us know if it still doesn't work on your end.


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    Answered by leonquartet on January 04, 2013 at 11:20 AM

    Hi Welvin,

    Thank you for your reply. Just to confirm its all fixed!


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    Answered by pinoytech on January 04, 2013 at 11:22 AM

    Hi Kammy,

    We are happy to hear that everything is working fine now. Is there anything we can help you with?

    Thank you!