log in, not working

  • Profile Image
    guest_30042685465050
    Asked on January 05, 2013 at 07:39 AM

    Hi - I've already registered, but seems that everytime I try and log in I have issues.  I have not been able to log in for 20 minutes and it is not telling me anything. 

    Was hoping to use this form for a charity event, but unless I can get more reliable login capabilities, I am going to have to go somewhere else.

    Any ideas?

    Thanks,

    jcdstne

  • Profile Image
    gori-mathew
    Answered on January 05, 2013 at 07:54 AM

    We are sorry for the inconvenience caused.

    Please provide us the form url so that we can be able to act upon the issue.

  • Profile Image
    guest_30046599459061
    Answered on January 05, 2013 at 06:00 PM
    I am not able to sign in consistently and see the form. When I do see it and click on edit then it disappears. Have tried now on windows, Mac and iPad.
  • Profile Image
    idarktech
    Answered on January 05, 2013 at 07:41 PM

    Hi,

    Try to login using this page: http://www.jotform.com/login

    May we also know your username so we can check it here?

    Thanks!

  • Profile Image
    guest_23531790992057
    Answered on January 06, 2013 at 06:11 PM

    Login name is jcdstne.  If I use your link above then it lets me sign in.  Otherwise I try and sign in and it does nothing.  Also, the main screen does not have a "login" button on the top right like it does when I go through the my mac.

    Thanks,

    jcdstne

  • Profile Image
    idarktech
    Answered on January 06, 2013 at 11:12 PM

    @jcdstne

    Thanks for the info. Though, I can't replicate the problem here and none from over a thousand users reported this so I would still presume that this is a browser issue on your side. Have you tried logging in using different browsers? Also, can you try clearing your current browser's cache? That might help.

    Thanks!