What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    log in, not working

    Asked by guest_30042685465050 on January 05, 2013 at 07:39 AM

    Hi - I've already registered, but seems that everytime I try and log in I have issues.  I have not been able to log in for 20 minutes and it is not telling me anything. 

    Was hoping to use this form for a charity event, but unless I can get more reliable login capabilities, I am going to have to go somewhere else.

    Any ideas?

    Thanks,

    jcdstne

  • Profile Image

    Answered by gori-mathew on January 05, 2013 at 07:54 AM

    We are sorry for the inconvenience caused.

    Please provide us the form url so that we can be able to act upon the issue.

  • Profile Image

    Answered by guest_30046599459061 on January 05, 2013 at 06:00 PM
    I am not able to sign in consistently and see the form. When I do see it and click on edit then it disappears. Have tried now on windows, Mac and iPad.
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    JotForm Support

    Answered by idarktech on January 05, 2013 at 07:41 PM

    Hi,

    Try to login using this page: http://www.jotform.com/login

    May we also know your username so we can check it here?

    Thanks!

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    Answered by guest_23531790992057 on January 06, 2013 at 06:11 PM

    Login name is jcdstne.  If I use your link above then it lets me sign in.  Otherwise I try and sign in and it does nothing.  Also, the main screen does not have a "login" button on the top right like it does when I go through the my mac.

    Thanks,

    jcdstne

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    JotForm Support

    Answered by idarktech on January 06, 2013 at 11:12 PM

    @jcdstne

    Thanks for the info. Though, I can't replicate the problem here and none from over a thousand users reported this so I would still presume that this is a browser issue on your side. Have you tried logging in using different browsers? Also, can you try clearing your current browser's cache? That might help.

    Thanks!