- dwsAsked on January 05, 2013 at 11:47 PM
I have noticed that e-mails were not coming to my email (email@example.com) from any of my forms.
I tested them and they send e-mails to another e-mail, but not to that one.
I have white-listed Jotform on the e-mail account.
- JotForm SupportliyamAnswered on January 06, 2013 at 12:56 AM
Hello dws. It appears that your hosting provider blocks emails from Amazon which caused your email address to be added on our bouncelist as well.Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 - 18.104.22.168 Blacklisted. If = this rejection is in error please go to http://www.mailcentro.com/blacklist= .asp?ip=3D22.214.171.124 to clear your IP from the Blacklist.'
To fix this, please edit your email notification settings and change firstname.lastname@example.org to a different email address. The best to use would be the email address field on your form.
If you have further questions or concerns, please do let us know.