E-mail's not coming?

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    Asked on January 05, 2013 at 11:47 PM

    I have noticed that e-mails were not coming to my email (webmaster@tnsc.zzn.com) from any of my forms.

    I tested them and they send e-mails to another e-mail, but not to that one.

    I have white-listed Jotform on the e-mail account.

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    Answered on January 06, 2013 at 12:56 AM

    Hello dws.  It appears that your hosting provider blocks emails from Amazon which caused your email address to be added on our bouncelist as well.

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 - Blacklisted. If = this rejection is in error please go to http://www.mailcentro.com/blacklist= .asp?ip=3D199.127.232.182 to clear your IP from the Blacklist.'

    To fix this, please edit your email notification settings and change noreply@jotform.com to a different email address.  The best to use would be the email address field on your form.

    If you have further questions or concerns, please do let us know.