What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail's not coming?

    Asked by dws on January 05, 2013 at 11:47 PM

    I have noticed that e-mails were not coming to my email (webmaster@tnsc.zzn.com) from any of my forms.

    I tested them and they send e-mails to another e-mail, but not to that one.

    I have white-listed Jotform on the e-mail account.

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    JotForm Support

    Answered by liyam on January 06, 2013 at 12:56 AM

    Hello dws.  It appears that your hosting provider blocks emails from Amazon which caused your email address to be added on our bouncelist as well.

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 - Blacklisted. If = this rejection is in error please go to http://www.mailcentro.com/blacklist= .asp?ip=3D199.127.232.182 to clear your IP from the Blacklist.'

    To fix this, please edit your email notification settings and change noreply@jotform.com to a different email address.  The best to use would be the email address field on your form.

    If you have further questions or concerns, please do let us know.