What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    blank response forms

    Asked by VC7 on January 05, 2013 at 11:51 PM

    Hi,

     

    I get the emails when a contact fills out the form however it is blank. The pdf link displays the contacts information, the email does not.Please advise.

    Thanks,

  • Profile Image
    JotForm Support

    Answered by liyam on January 06, 2013 at 01:12 AM

    Hello VC7.  It seems you have modified your email notification previously then modified your form.  When this happens, your email notification's content won't update anymore.  This is why the email field on your email notification does not appear.

    There are two ways to fix this

    1. Create a new email notification - Edit your form > Email Alerts > Add New Email > Notification and finish the wizard

    2. Edit your email notification's content - Edit your form > Email Alerts > Select the Notification that you wish to edit.

    a. On the content (WYSIWYG editor), put your cursor in-line with the email field.
    b. Under Form Fields (right panel), click on Email.  You will notice that there will appear a new variable {email4}.
    c. Remove the old {email} variable.
    d. Finish the wizard
    e. Save your form

    See sample screenshot (Note: This is not your actual Email Notification):

    If you need further assistance, please do let us know.

    Thanks.