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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No longer receiving notifications

    Asked by ferragudocasa on January 06, 2013 at 03:21 AM
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    JotForm Support

    Answered by liyam on January 06, 2013 at 03:32 AM

    Hello ferragudocasa.  I checked your email addresses and it got added to our bouncelist due to this error:

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up ferragudocasa.com (= MX): NXDomain'

    I have already removed you from the list.  You should be able to receive notifications again.  If you have other questions or concerns, please do let us know.


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    Answered by ferragudocasa on January 06, 2013 at 03:55 AM

    Thanks for a very quick fix. It's working again.

    Worrying though since  it seems out of my control and there's no warning something is wrong.

    This has happened before, and browsing through the forum happens to a good deal of others

    Isn't there a way to at least warn us when notifications are no longer e-mailed?



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    JotForm Support

    Answered by liyam on January 06, 2013 at 04:14 AM


    Thank you for your update.  We understand that your concern and it is also ideal that at least a system that can inform you if your emails got added to the bounce list would definitely be useful, although I cannot guarantee that this can be implemented anytime soon.  Rest assured, as soon as this feature is implemented, we'll sure to let you know.