- guest_30051334192038Asked on January 06, 2013 at 03:36 AM
Hello. For more than 1 month I didn't receibed any question by formular to my e-mail address.
Few days ago I prepaired some test message in formular on my web: http://85mm.eu/contact.htm and sent.
Until today I didn't received this message. I forget my password, and tried to reset it by web.
I placed my e-mail addres : firstname.lastname@example.org, but still have no message.
Please send me instructions by traditional e-mail, because somehow I can not receive your e-mails.
- JotForm SupportliyamAnswered on January 06, 2013 at 04:11 AM
Hello Lucjan. Upon checking, your email address landed on our bounce list due to your mail service provider blocking emails sent by our system:Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 ac24rbl Spam rejected bad subj= ect'
I have removed your email address from the list. You should be able to receive notifications again. May I suggest also that you contact your email service provider and have the following IP addresses whitelisted that are found on this user guide.
Also, you can try adding email@example.com just in case.
If you have other questions or concerns, please do let us know.
- guest_30051858007044Answered on January 07, 2013 at 02:13 AM
Hello Iiyam. Thanks for your help. I already sent request my provider.
Please send me login&pass to my e-mail, so I could maybe receive sent formulars in jotform web panel.
- JotForm SupportWelvinAnswered on January 07, 2013 at 03:45 AM
We don't have an acess to your password. I have initiated a reset password for your account. Please check your email address firstname.lastname@example.org for the instructions.
- guest_30051858007044Answered on January 07, 2013 at 02:31 PM
I already done it. Waiting for reply of my e-mail provider.
Many thanks for your support!