What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't receive e-mails

    Asked by guest_30051334192038 on January 06, 2013 at 03:36 AM

    Hello. For more than 1 month I didn't receibed any question by formular to my e-mail address.

    Few days ago I prepaired some test message in formular on my web: http://85mm.eu/contact.htm and sent.

    Until today I didn't received this message. I forget my password, and tried to reset it by web.

    I placed my e-mail addres : office@85mm.eu, but still have no message.

    Please send me instructions by traditional e-mail, because somehow I can not receive your e-mails.

    Regards

    Lucjan

    +48500605180

    Page URL:
    http://85mm.eu/contact.htm

  • Profile Image
    JotForm Support

    Answered by liyam on January 06, 2013 at 04:11 AM

    Hello Lucjan.  Upon checking, your email address landed on our bounce list due to your mail service provider blocking emails sent by our system:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 ac24rbl Spam rejected bad subj= ect'

    I have removed your email address from the list.  You should be able to receive notifications again.  May I suggest also that you contact your email service provider and have the following IP addresses whitelisted that are found on this user guide.

    Also, you can try adding noreply@jotform.com just in case.

    If you have other questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by guest_30051858007044 on January 07, 2013 at 02:13 AM

    Hello Iiyam. Thanks for your help. I already sent request my provider.

    Please send me login&pass to my e-mail, so I could maybe receive sent formulars in jotform web panel.

     

  • Profile Image
    JotForm Support

    Answered by Welvin on January 07, 2013 at 03:45 AM

    @Guest,

    We don't have an acess to your password. I have initiated a reset password for your account. Please check your email address office@85mm.eu for the instructions.

     

    Thanks

  • Profile Image

    Answered by guest_30051858007044 on January 07, 2013 at 02:31 PM

    I already done it. Waiting for reply of my e-mail provider.

    Many thanks for your support!