I don't receive e-mails

  • Profile Image
    guest_30051334192038
    Asked on January 06, 2013 at 03:36 AM

    Hello. For more than 1 month I didn't receibed any question by formular to my e-mail address.

    Few days ago I prepaired some test message in formular on my web: http://85mm.eu/contact.htm and sent.

    Until today I didn't received this message. I forget my password, and tried to reset it by web.

    I placed my e-mail addres : office@85mm.eu, but still have no message.

    Please send me instructions by traditional e-mail, because somehow I can not receive your e-mails.

    Regards

    Lucjan

    +48500605180

  • Profile Image
    liyam
    Answered on January 06, 2013 at 04:11 AM

    Hello Lucjan.  Upon checking, your email address landed on our bounce list due to your mail service provider blocking emails sent by our system:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 ac24rbl Spam rejected bad subj= ect'

    I have removed your email address from the list.  You should be able to receive notifications again.  May I suggest also that you contact your email service provider and have the following IP addresses whitelisted that are found on this user guide.

    Also, you can try adding noreply@jotform.com just in case.

    If you have other questions or concerns, please do let us know.

    Thanks.

  • Profile Image
    guest_30051858007044
    Answered on January 07, 2013 at 02:13 AM

    Hello Iiyam. Thanks for your help. I already sent request my provider.

    Please send me login&pass to my e-mail, so I could maybe receive sent formulars in jotform web panel.

     

  • Profile Image
    Welvin
    Answered on January 07, 2013 at 03:45 AM

    @Guest,

    We don't have an acess to your password. I have initiated a reset password for your account. Please check your email address office@85mm.eu for the instructions.

     

    Thanks

  • Profile Image
    guest_30051858007044
    Answered on January 07, 2013 at 02:31 PM

    I already done it. Waiting for reply of my e-mail provider.

    Many thanks for your support!