Can't login

  • Profile Image
    Asked on November 03, 2018 at 06:46 AM

    All was working fine yesterday.

    This morning I logged in and was halfway through creating a new form when the site demanded my user name and password.

    I filled them in but it was rejected.

    I therefore clicked to renew my password.

    The email arrived and I clicked the link and set up a new password.

    I got a confirmation email

    BUT it still will not let me login

    So I did a second password reset.

    Sadly it still will not let me in. Just sticks at the login screen. Nothing happens when I click sign in (see attached)

    I have tried using Chrome, Edge and Firefox but all have the same result

    Please help

  • Profile Image
    Answered on November 03, 2018 at 10:00 AM

    Upon review of your account I found that it was automatically suspended (autosuspended) by our Phishing Detector Tool because of form: is requesting password on plain field texts. 

    This is not allowed, since the collection of login credentials needs encryption along database administration and our forms do not offer this method.

    I have deleted the infringing field and reactivated your account.

    You may continue developing your forms according to our: Terms of Use

    If you need further assistance, feel free to contact us.

    Thank you