What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm is back

    Asked by heikijapan on March 06, 2011 at 03:22 PM

    You guys at JotFrom are the best. I knew that you can clean up this mess and I really bealived in you. In a month or so I am concidering to have a paid account with you. BUT PLEASE PROMISE US THAT YOU ARE NOT GOING to have such a mess anymore. At least send us an e-mail.

    Do not forget that you are really the BEST!

    Many Thanks

  • Profile Image
    JotForm Support

    Answered by abajan on March 06, 2011 at 05:35 PM

    I fully understand what you're saying, heikijapan but careful examination of the circumstances would reveal that it would have been practically impossible to notify anyone of what was about to happen. And, Murphy's Law dictates that it might not be wise to make a promise like the one you have suggested. Although, with hindsight being 20/20, perhaps we could have handled keeping users a bit more frequently updated on the situation. But, hey, I'm still pretty new around here!

    Nevertheless, thanks very much for your compliments. It's always good to get feedback like that and we certainly wish to thank all of you who stuck it out with us through this very trying period.

    Cheers :)