- drusgbergAsked on January 07, 2013 at 04:10 AM
We had some problems in november and you told me that our email adress is not anymore on the bouncelist.
What can we do with that problem?
Thanks and kind regards
- BuonviandoAnswered on January 07, 2013 at 04:53 AM
Here we have this problem -> that we reached the limits, but it isn't correct. If you forward the notification the error shows up: Oopss...reached the limits.
But we have only around 50.
Thanks and kind regards
- JotForm SupportWelvinAnswered on January 07, 2013 at 06:52 AM
The Email Address that is associated on this form: http://www.jotformeu.com/form/21224219752347 is IN our bounce list for the following reasons;
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Spam not welcome #240#'
I have already removed it from the list. Please check this guide for additional information about this kind of issue and its solution: How to setup email alerts to prevent "emails not being received" issues
- JotForm SupportWelvinAnswered on January 07, 2013 at 06:54 AM
Which form the does the problem to the limits occur so I can check it?
- BuonviandoAnswered on January 07, 2013 at 07:22 AM
Again on the bounce list, ok? !
Here the limit problem.
Thanks for your help
- BuonviandoAnswered on January 07, 2013 at 07:31 AM
In the notification i have now:
sender name: choosing Name and Firstname
Sender email: firstname.lastname@example.org
and: Reply Email: Email-Adress from the form
is that correct? the reply Email can be the Email-Adress from the form?
Thanks and have nice day
- JotForm SupportWelvinAnswered on January 07, 2013 at 07:35 AM
Yes, it get listed on our bounce list. Check this guide for additional information on how to prevent it from happening again: How to setup email alerts to prevent "emails not being received" issues
Way back to the form limits errorr, you say "If you forward the notification the error shows up: Oopss...reached the limits.".
-Do you mean by this that when you are forwarding a submission from the FORM submissions page? If yes, I have tried it but I couldn't get the error. I have tried submitting data on your form and it still does NOT give me an error. All works fine.
-Can you give me a screenshot? If possible.
- JotForm SupportWelvinAnswered on January 07, 2013 at 07:38 AM
..the reply Email can be the Email-Adress from the form?
-Yes, and that is a correct setup.
- slaborieAnswered on January 07, 2013 at 08:07 AM
I checked it as well again . no more "oops..." ;-) good thank you
And i have done the setup with noreply I hope that works!
thanks and kind regards
- BuonviandoAnswered on January 08, 2013 at 07:48 AM
Again we have the same problem in the same account but for an other form. "oopss...reached the limits"
Yes I meant this: Do you mean by this that when you are forwarding a submission from the FORM submissions page?
Please try this form now:
- JotForm SupportWelvinAnswered on January 08, 2013 at 09:05 AM
I just found something from my colleague, I'm not aware of this before and I am sorry for that. Basically, free users can only send/forward submissions 2 times per hour. We had to do this because spammer abused this feature to send spam using our servers.
The limits are higher for Premium/Professional users. So, if you really need this feature, you should probably consider upgrading.
- guest_30063623117039Answered on January 08, 2013 at 09:33 AM
Ok! Thanks for this answer. Could you tell me what is the limits if she is upgrading?
And a tipp would be: change the error from "oops...reached limits" to "oops...reached limits from forwarding submissions" ;-)would be better to understand ;-)
Thanks and kind regards
- JotForm SupportWelvinAnswered on January 08, 2013 at 10:24 AM
Apologize but I don't exactly know the limits for forwarding submissions for both Premium and Professional users. I have ask this to our management and I will let you know if they come up with the answers.
Thanks for suggesting, I will forward this suggestion to our developers but I can't promise anything about it. Just for sure that I will let you know if there are updates.
- guest_30063623117039Answered on January 08, 2013 at 10:43 AM
Thanks a lot ;-)
- JotForm SupportWelvinAnswered on January 08, 2013 at 10:50 AM
You we always welcome Sandra. Cheers!
- JotForm SupportWelvinAnswered on January 09, 2013 at 04:03 AM
I just received the information about the limit for forwarding submissions for Premium and Professional Users. They can forward up to 100 submissions per hour.
- guest_30063623117039Answered on January 09, 2013 at 06:03 AM
Thank you ! Cool
PS: Did you have checked my email which I have sent to the support with the list of email-adresses? ;-)
- JotForm SupportliyamAnswered on January 09, 2013 at 07:42 AM
Hello Sandra. Sorry about this.
Yes, I have just checked the two email addresses and both are not in the bounce list. If you're not receiving notifications from these, can you check your spam folder.
If you are using an email client software such as Outlook, Eudora, or Mozilla Thunderbird, you can try logging in to your web mail (logging in using a browser) and check your spam folder there. This is because most web mail services do not allow emails that land on the spam to be downloaded.
Regarding the other emails that had been added to the bounce list, what I can suggest is have these domain names added to the address book of the email accounts that had been added to the bounce list:Jotmails.com Amazonses.com Noreply@jotform.com
If this does not work, you can change the email sender address to the email address field of your form, and then have the following IPs whitelisted by the hosting service provider of the domain:
If you have further questions or concerns, please do let us know.