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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers are not receiving their emails

    Asked by ArleneKahn on May 11, 2010 at 12:32 PM

    I am creating a new survey form, and in testing, my customers are not receiving their thank-you e-mails.

    Can you direct me to the forum page where this issue is addressed?


    Arlene Kahn
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    JotForm Founder

    Answered by aytekin on May 11, 2010 at 03:51 PM
    Just made a test submission and received the email fine:

    Thank you for taking our survey                         Inbox        X                         
    Arlene Kahn to atank
    show details 4:50 PM (0 minutes ago)

    Thank you for taking our survey.  Arlene Kahn