What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have already paid for a subscription but have not received the stated amount of submissions?

    Asked by markteo94 on January 08, 2013 at 11:38 AM

    To whom it may concern,


    I have recently paid for a subscription to increase my maximum submissions to 1000, but do not see this change happening on my profile. As I am currently working on a project that requires a lot of submissions, I need to make sure that I can receieve all of these submissions. Please advise ASAP.


    Sine Cera,



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    JotForm Support

    Answered by Welvin on January 08, 2013 at 11:43 AM

    Hi Marcus,

    You may need to logout first, clear your browsers cache before logging in again to see the changes on your account. Your account status show that you are Premium on our end;