Why are some people getting error message that our forms are not secure?

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    aprilmetler
    Asked on January 08, 2013 at 12:20 PM

    We've been using several Jotforms on our website to book tours and sell products. For some customers, it works just fine, however, some get an unsecure error message. Why is this happening to some, but not all when every form I built is SSL?

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    idarktech
    Answered on January 08, 2013 at 12:53 PM

    Hi,

    Your secure forms seems to work fine here, even tried it on IE8 browser. The only reason I could think is the user might be using an outdated or misconfigured browser.  Also, some security certificates issues is due to an incorrect local date/time settings. Please ask them to check their machine date/time, this might sometimes help.

    This is how your form displays on my end.

    Thanks!

  • Profile Image
    aprilmetler
    Answered on January 08, 2013 at 01:06 PM

    Thanks for the quick reply!

    Apparently, since we are Jotform Pro, the secure url SHOULD look like https://jotformpro.com/form/123456789 and instead our url was https://secure.jotform.com/form/123456789 which made a difference on certain programs somehow.

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    idarktech
    Answered on January 08, 2013 at 01:17 PM

    @aprilmetler

    I see. I am just using the secure form links on your sites. =)

    Anyway, both actually works the same here. But I would recommend using jotformpro domain since you are premium.

    Thanks!