What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are some people getting error message that our forms are not secure?

    Asked by aprilmetler on January 08, 2013 at 12:20 PM

    We've been using several Jotforms on our website to book tours and sell products. For some customers, it works just fine, however, some get an unsecure error message. Why is this happening to some, but not all when every form I built is SSL?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on January 08, 2013 at 12:53 PM


    Your secure forms seems to work fine here, even tried it on IE8 browser. The only reason I could think is the user might be using an outdated or misconfigured browser.  Also, some security certificates issues is due to an incorrect local date/time settings. Please ask them to check their machine date/time, this might sometimes help.

    This is how your form displays on my end.


  • Profile Image

    Answered by aprilmetler on January 08, 2013 at 01:06 PM

    Thanks for the quick reply!

    Apparently, since we are Jotform Pro, the secure url SHOULD look like https://jotformpro.com/form/123456789 and instead our url was https://secure.jotform.com/form/123456789 which made a difference on certain programs somehow.

  • Profile Image
    JotForm Support

    Answered by idarktech on January 08, 2013 at 01:17 PM


    I see. I am just using the secure form links on your sites. =)

    Anyway, both actually works the same here. But I would recommend using jotformpro domain since you are premium.