What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Printng Issues

    Asked by cherishlrca on January 08, 2013 at 12:35 PM

    When our organization attempts to print completed forms in PDF format, only certain sections of the completed form, plus payment information, prints.  Can you help us figure out why this is happening??

  • Profile Image
    JotForm Support

    Answered by Deygus on January 08, 2013 at 01:11 PM

    Hello and I'm sorry to hear that this is giving you problems. Is this the first time this has happened or did this problem just start after a few submissions as of now?

    Also did you check your printer settings to make sure it has been set correctly?

    Are you able to provide us with some screenshots of this problem?

  • Profile Image

    Answered by cherishlrca on January 09, 2013 at 11:37 AM
    It seems to be with only one of our forms, our winter camp registration form. There are fields that don't show up in the submissions or when we attempt to print PDF, however, they are all filled in and show up in our email notification of the submission. I don't know how to get screen shots. Sorry.
    Cherish Edwards
    Camp LRCA
    Date: Tue, 8 Jan 2013 13:11:17 -0500
    To: cherishlrca@hotmail.com
    Subject: Re: PDF Printng Issues
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 09, 2013 at 12:11 PM

    Hi there, 

    I have looked at one of your submissions.  I printed the PDF and compared the information to that of the submission record.  Please take a look at this short video:

    http://screencast.com/t/PPHKDQj6Nn5

    Are you still experiencing the issue?  I was not able to reproduce the problem.

    Please let me know if you need further assistance!