What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    bounced again?

    Asked by ElsAW on January 08, 2013 at 12:46 PM

    Mijn formulieren worden wéér niet doorgestuurd naar mijn e-mail!

    Wat is er toch aan de hand? Ik krijg boze mailtjes waarom ik niet reageer...

    Het gaat om Het Bord.

     

    groetjes,

    Els

    Page URL:
    http://www.studiokuuks.nl/bord

  • Profile Image

    Answered by jeanettebmz on January 08, 2013 at 12:57 PM

    The issue is that a*c@studio***ks.nl  was s IN the bounce list


    Reason(s) : 5.3.0 - Other mail system problem 554-'Sorry, your mail appears to be spam.= For more information visit http://www.sohosted.com/spamfiltering/ - id-097= 08-11117'

    And you see , our servers show  the reason is that the email alerts coming from our servers are being rejected by your email service provider

    In order for you to avoid and prevent further issues,  either set the sender email address as noreply@jotform.com

     

     

    Or, if   you do not want our email address noreply@jotform.com  being setup as the Sender E-mail , into your email notification, then you should  whitelist our   Jotmail IP addresses into your email server (or ask for it to your email service provider)

  • Profile Image

    Answered by ElsAW on January 08, 2013 at 01:19 PM
    Hello,
    if I set the emailadress to noreply@jotform.com I cannot return directly to
    the sender of the form, is that correct?
    groet,
    Els
    2013/1/8 JotForm Support Forum
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 08, 2013 at 01:59 PM

    Not quite, 

    Here is a guide to help you understand the differences between the labels on this settings:

    http://www.jotform.com/help/30-Understanding-Reply-To-and-Recipient-Settings-on-E-mail-Wizard

    To reply directly to the user, simply add his address on the Reply-to-Email section.

    Let us know if you need further assistance!