Sub-user can only create 5 forms

 We have added a sub user but for some reason limited to 5 forms although our plan says 100.  Why the limit?

The sub-user which is under the Free plan will use the Free/Starter plan limits. It means that he/she is limited only to 5 forms.

Please take note that you can only share forms with a sub-user. You cannot share subscription limits to the sub-user.

I recommend you transfer the sub-users forms to the main account. You can just drag it in the Shared folder to transfer the ownership. Here's a guide: Transfer Form Ownership as a Sub-Account User.

Hope that helps. If you have any questions, let us know. Thank you.

That is REALLY poor!
Respectfully,
[cid:image002.png@01D47A97.9FE82AB0]
Mark Mancini
Chief Information Officer, Little River Medical Center
t: 843-663-8008 | m: 843-655-2875
e: mmancini@lrmcenter.com | w: www.lrmcenter.com
a: 4303 Live Oak Drive, Little River, SC. 29566
...

Just to be clear, when you move a form to the shared folder, this changes the form ownership. Moved form will use the limits of the main account.

That is not the problem! I don’t see the forms!
Respectfully,
[cid:image003.png@01D47AAD.56764770]
Mark Mancini
Chief Information Officer, Little River Medical Center
t: 843-663-8008 | m: 843-655-2875
e: mmancini@lrmcenter.com | w: www.lrmcenter.com
a: 4303 Live Oak Drive, Little River, SC. 29566
...

You can see the shared forms in the shared folder. In My Forms, please click the folder below the "Shared with You".

If you're looking for a specific form, please use the "Search" function.

If you have any questions, let us know. Thank you.