Is my email on your bounce list?

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    Asked on January 09, 2013 at 04:02 AM

    Dear Jotform team,


    For a couple of weeks I don't get any email confirmations when somebody submit a form on my website.


    I've already checked your forum and tried some settings without success. I guess my email adress is on your bounce list...





    Can you check that please?


    Thanks for your help and best regards,


    Uwe Trummer

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    Answered on January 09, 2013 at 04:59 AM


    You are correct. Your email ended up to the bounce list due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Spam not welcome #026#'

    I have now removed it so hopefully it should be working fine now. Please read this article as it may help you to avoid this issue from happening again. How to setup email alerts to prevent "emails not being received" issues, though we can't assure you about this since it may depend on the bounce reasons.


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    Answered on January 09, 2013 at 05:08 AM



    Thanks for your fast reply! It works now! :-)


    Best regards,


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    Answered on January 09, 2013 at 05:15 AM

    You welcome! Cheers!