What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account Suspended

    Asked by guest_30082152844044 on January 09, 2013 at 05:49 AM

    Hi,

     

    I have a really BIG problem.

     

    What happen to my account?

    I read this message.

     

    ACCOUNT SUSPENDED

     

    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

     

    Let me know what happens exactly cause I really think there is a big mistake and now all my form are vanishing and my clients are very angry cause it's the second time that this service is suspended: first time for your problem on server and now for this mistake. Not even an alert message to me for let me know or ask some clarifications. 

     

    Now it's very urgent: let me know what happen and if and when I can reactivate my forms. Or move to another service.

     

    Thanks

    Metella 

     

    my user is 

    metella

    email metella@mac.com

  • Profile Image
    JotForm Support

    Answered by liyam on January 09, 2013 at 05:55 AM

    Hello metella.  Your account was automatically suspended by Jotform's system because of the login form that you had created.  To explain, Jotform cannot process authentications, and can only collect data from users who use your forms.  Which is why the system suspected your form to be used for phishing.

    I have reactivated your account, but to prevent your account from getting suspended again, may I request from you to delete the login form that you have created.

    If you have other questions or concerns, please do let us know.

    Thanks.