What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm and Hotmail

    Asked by andrewg1234 on January 09, 2013 at 06:00 AM

    Is there any way to stop Jotform generated emails from going to clients Hotmail Junk folders?

    Seems like there is an issue with Hotmail...

    Page URL:

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    JotForm Support

    Answered by idarktech on January 09, 2013 at 06:35 AM


    Try to use noreply@jotform.com on your form's autoresponder sender email settings. This might help.

    Let us know how it goes. Thanks!

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    Answered by andrewg1234 on January 09, 2013 at 06:51 PM

    Hi, Unfortunately this is not a solution that works. Have had to resort to putting a "Note to Hotmail Users" to advise them to check their Junk folder for the presence of an email.

    Any other ideas?... I'm not sure if this issue is limited only to Hotmail users...

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    JotForm Support

    Answered by jonathan on January 09, 2013 at 07:07 PM


    You can check for further details to resolve email problems from this article  -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please try to apply the suggestion from the article.

    Inform us too if the issue still persist afterwards.


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    Answered by andrewg1234 on January 10, 2013 at 04:26 AM

    "Whitelisting" your email servers will not solve my issue....

    I am recieving emails from JotForm just fine.

    My issue is that autoresponders emails sent from my form are placed in my users Hotmail "Junk" folders.

    This happens no matter what sender email address I use.

    So unless there is some way of configuring the autoresponder emails so they are not seen as spam/junk by Hotmail, I'm not sure how the issue can be solved...

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    JotForm Support

    Answered by Welvin on January 10, 2013 at 06:07 AM


    I'm receiving all my forms Auto Responder in my Hotmail Inbox even using my personal email address and the noreply@jotform.com by Jotform so it could be possible that your user have there Hotmail Email Filtering enabled, the junk email filter have been set to "Exclusive" (Everything is sent to the junk email folder except messages from your contacts and safe senders, Hotmail service announcements, and alerts that you signed up for).

    So I suggest you to advice users to check their settings and possibly add you on their contact list. Or, does it happen all time? All of your user have been reporting the same issue? Let us know.



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    Answered by andrewg1234 on January 10, 2013 at 03:02 PM

    Ok, I think I've found a solution...

    I've altered my form to send a Notification Email to the websites email address.

    Next, I've set up a auto reponse email from the websites email address (at server level), which, apparently, isn't blocked by Hotmails filters (YET).

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    JotForm Support

    Answered by Mike_T on January 10, 2013 at 03:47 PM

    I was not able to reproduce the junk mail issue with the Hotmail address and form Autoresponder. However, thank you very much for sharing your work around, it may be useful for other JotForm users.

    Please feel free to contact us if you need any further assistance.