What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is some information that i have deleted from my form that is showing up in my confirmation e-mail.

    Asked by nixnbexdad on January 09, 2013 at 08:16 AM

    i have edited my form and some of the deleted information is showing up in my confirmation e-mail.  However,  it is NOT showing up on my form or the page information page within the jotform site itself.  Can you please explain.


    Please call me Lee Barron 952-451-7532

    Page URL:

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    JotForm Support

    Answered by Welvin on January 09, 2013 at 08:56 AM

    Hi Lee,

    Please make sure to also modify your Form Notification Settings, if you removed a field on your form, you will also need to removed that field on your form notifications or better to delete and re-create your form notifications.

    Thank you.