What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embed feedback form and normal JS form on same page?

    Asked by adficient on January 09, 2013 at 02:52 PM

    I tried doing that, and when I click on the feedback button, it just refreshed the form that's embedded on the page.  It opens the lightbox, but it doesn't load any form in it.  How can I fix this?

    And it is the same form, just 2 differnet methods of showing/opening it.

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    JotForm Support

    Answered by idarktech on January 09, 2013 at 04:04 PM


    Try to re-embed your normal JS form using iframe embed code. This might fixed it. Here's How to get your Form's Iframe Code.

    If this doesn't help, provide to us the page URL where you've embedded your form so we can check it here.


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    Answered by adficient on January 11, 2013 at 05:21 PM

    Thanks, but the iframe code won't work because I have a field that shows up based on condition and iframe height would have to be tall and show more white space at the bottom to allow for that space, while the JS embed expands on its own.  

    Is it possible for JS embed and lightbox feedback to both work on the same page with same form?

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    JotForm Support

    Answered by NeilVicente on January 11, 2013 at 05:29 PM


    JotForm's feedback codes, by default, uses jQuery. That might be the reason for the conflict.

    Try changing the feedback form's script src to http://max.jotfor.ms/min/g=feedback (prototype) as opposed to http://max.jotfor.ms/min/g=feedback2.

    Let us know if it works for you or not.

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    Answered by adficient on January 11, 2013 at 06:42 PM

    Ok cool.  Yeah that definitely works, although the lightbox style is not as perfect as the other one.  There's like a 1px gray border around the title and close button table cells.  

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    JotForm Support

    Answered by liyam on January 11, 2013 at 08:36 PM

    Edit:  Can you provide us the URL of the page where you're having an issue?