Form hangs after hitting submit

  • Profile Image
    buffalocigars
    Asked on November 15, 2018 at 12:29 AM

    Users get the error, "pci.jotform.com took too long to respond." after the browser hangs when users hit the submit button.


    What's weird is that while there is a checkout, I have a custom "pay by check" option, which has worked on all our forms, but is not working on this form.

  • Profile Image
    Adrian
    Answered on November 15, 2018 at 06:45 AM

    I have just tried making a test submission to your form and the submission went through.

    1542282294check.gif

    Can you please test the form again and see if the issue persists?