Payment Submissions Grouping Emails Together

  • i969e7
    Asked on November 15, 2018 at 5:16 PM

    Hi. 

    After a customer makes a payment, I receive the payment email notification. However, all the payment email notifications group themselve together.

    How can I make sure they do not group themseleves together?

    https://form.jotform.com/80525257862966

    Jotform Thread 1644857 Screenshot
  • Kevin Support Team Lead
    Replied on November 15, 2018 at 7:24 PM

    That's because your email has a fixed subject, you may use the submission id or any other fields from your form in order to avoid having them as a thread. Here's how to do it: 

    Payment Submissions Grouping Emails Together Image 10

    I hope this helps.