Unable to submit form on mobile browser. It is stuck on "Please Wait" upon submit.

  • jmcaws
    Asked on November 16, 2018 at 3:55 PM

    When I complete the form on mobile and hit "submit" it just says "please wait". 

     

    It works on the Desktop Version but not mobile.

     

    The form is located here: https://form.jotformz.com/73548157882671

    n I manage the form for a client, so please do not email them directly. You can email me here at my address. Thank you!

  • Jed_C
    Replied on November 16, 2018 at 5:12 PM

    We apologize for the inconvenience.

    I've tried submitting your form using my Android device and was able to submit it.

    1542406288Screenshot 20181117 060758 Chr Screenshot 10

    May I know if you are still able to replicate this on your end? Also, what mobile device are you using when you encounter the issue?

    Looking forward for your response. 

  • tararobertson
    Replied on November 16, 2018 at 6:33 PM

    My client on an ipad had the problem and we dont know what to do

  • liyam
    Replied on November 17, 2018 at 1:31 AM

    Hello,

    Do you have your form embedded on a web page? If so, can you share with us the URL of the page?

    Thanks.

  • trigrammaton
    Replied on November 18, 2018 at 4:31 PM

    Hi! Sure. The device that is getting the issue is on Moto G3 on android using the standard browser Chrome. 


    https://www.advancedwatersolutions.net/contact is the page where it is located.

  • Elton Support Team Lead
    Replied on November 18, 2018 at 6:09 PM

    We do not have that specific device but we tried submitting your form on different mobile devices running on Android OS. The form submits as expected. The standalone form is also working.

    Perhaps the problem is very specific on the user's device. Can you ask them to try it again using an updated Chrome browser?

    Unable to submit form on mobile browser Screenshot 20

  • jmcaws
    Replied on November 19, 2018 at 11:54 AM

    I will. Thanks!