Chase Wepay Integration: Payment error 1011

  • Grindmode
    Asked on November 19, 2018 at 7:14 AM

    I have a customer that keeps receiving a "payment 1011" error on a form. Please let me know how I can fix this issue. Thanks 

    Jotform Thread 1647146 Screenshot
  • AshtonP
    Replied on November 19, 2018 at 10:05 AM

    Chase Wepay integration requires your website to be accessed through a secure HTTPS protocol. From the screenshot you sent, I can see the user accessing the form with unsecured HTTP (and not HTTPS). 

    72952 Screenshot 10 Screenshot 10

    Please ask users to access the website as https://www.grindmodeelite.com/index.html 

    Let us know should you need further assistance.