How to create a rating scale from 0-10

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    Asked on January 11, 2013 at 08:08 AM

    I want to create a Net Promoter Score form using a rating from 0 to 10

    Based on the given rating I want to use a form collapse to trigger further questions.



    I have tried to create the rating with a matrix (11 coloums), but I am not able to use the rating in the conditions to show/hide the further questions.

    Q1: Is there a way to use a matrix to trigger conditions?

    Q2: Is it possible to change the lowest rating in a scale rating from 1 to 0?


    Thank you

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    Answered on January 11, 2013 at 09:32 AM


    Thanks for contacting us here in forum. With regards to your questions:

    Question 1: Unfortunately, it is not possible to set conditional RULE in our matrix field. 

    Question 2. Do you mean, 10 to 0? That is possible only when embedding your form full source codes (How to get your Form Source Code) and change the order from the given codes.


    Let us know if you need anything else. Thank you.

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    Answered on January 11, 2013 at 10:03 AM

    Thank you for the fast response.


    I have downloaded my source of the file. To get a better picture of what & how to do, I have created a sample:

    What I need, is a scale starting with 0 and ending with 10.

    Q1: what do I have to modify - which file?

    Q2: how do I modify the scale?

    Q2: once I have modified it, what is the next step (re-upload what & where)?

    Thank you for giving me the next information.

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    Answered on January 11, 2013 at 10:15 AM

    Question 1 & 2: The form full source codes: How to get your Form Source Code. After you get the source codes, place it on notepad or any text editor. Find the scale rating on the source and modify it base on your order which is 0-10.

    Question 3: Re-copy the codes from your text editor and place it on your website page. If you don't have a website, then I am sorry, you cannot edit the Scale Rating to start with 0. 

    Example webpage:



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    Answered on January 11, 2013 at 10:16 AM

    Check this image:

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    Answered on July 03, 2014 at 01:39 PM


    I have a website .What can I do now .Please explain it briefly with diagram




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    Answered on July 03, 2014 at 03:05 PM

    Once yo change the order of the scale rating, copy again the code, and paste it into your web page where you would like to display it. Usually somewhere in the body section of your webpage and within tags.

    Are you using a website builder? All website builders have HTML widget where you can paste the code, please let us know, we will be glad to assist you.