large gray area show up on page when I print a PDF

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    CSBRAGA
    Asked on November 20, 2018 at 08:40 AM

    why does a large gray area show up on page when I print a PDF?

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    Richie_P
    Answered on November 20, 2018 at 09:51 AM

    I have checked your PDF report but I can't seem to find any large gray area on the PDF form when printed.

    Can you please send us a screenshot of the issue?

    Here is a guide on how to post screenshots in the thread.How-to-add-screenshots-images-to-questions-to-the-support-forum-

    Thank you.

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    CSBRAGA
    Answered on November 20, 2018 at 10:04 AM

    when you print it, the whole right side of paper is gray.

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    Richie_P
    Answered on November 20, 2018 at 10:15 AM

    I have checked the PDF form and I can view the gray part. However, the gray part shouldn't be printed out on the paper.

    Unfortunately, I cannot replicate the issue as I don't have any printer at the moment.

    To clarify, when you tried to print the PDF on the new pdf editor the gray part was also printed on the paper or when you save the form only?

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    CSBRAGA
    Answered on November 20, 2018 at 10:54 AM

    when I print it, the information I need to read is very small and there is about 2.5 inches of gray on the whole right side of paper.

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    CSBRAGA
    Answered on November 20, 2018 at 11:04 AM

    https://www.jotform.com/pdf-editor/81635602165151?submission=4185341064385456215I tried to put link and when you do print preview you'll see the large gray area on right.

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    Richie_P
    Answered on November 20, 2018 at 12:00 PM

    The large grey area is to emphasize how you view your PDF page.

    You can check the paper size and the scale on your Print settings on the left side.

    When you print the form using a printer, the gray area won't be printed out.

    Please give it a try and let us know if the issue still remains.

    Thank you.