How can I get my conditions for my form to actually work?

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    Scott 
    Asked on November 20, 2018 at 09:32 AM

    I have conditions set for my form that when a certain option is picked in the form, it should send the submitted form to the conditioned emails. However this is not working.

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    Mike_G
    Answered on November 20, 2018 at 10:40 AM

    I have checked the form you shared and see that it has 12 email notifications set up in it and also 12 conditions.

    We will be glad to help you with your concern. However, can you tell us exactly which email notification is not being sent and which of the conditions is not working, please? I have also checked the email history for your account and I did not see any failed email attempts.

    We will wait for your response

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    Scott 
    Answered on November 20, 2018 at 10:58 AM

    All of the email conditions are not working. I am specifically not seeing the email go to any of the conditions, not myorientation@usf.edu not anyone else besides rgravanti@usf.edu

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    Mike_G
    Answered on November 20, 2018 at 11:43 AM

    I have again checked the email notifications in your form and 3 of those 12 email notifications have rgravanti@usf.edu set as its recipient. I have noticed that those email notifications are not set to be sent conditionally — meaning those will be sent every time the form is submitted.

    The other 9 email notifications, on the other hand, are showing the "Includes Condition" icon 1542731623t11_33_09.png — which means those conditions will ONLY be sent if the associated condition(s) is met.

    Please make sure that the email address in your conditions are correct and are not on the bounce list.

    How-to-remove-your-email-address-from-bounce-list

    How-to-view-all-your-form-Email-History

    Please also note that the email recipient you set in the condition will override whatever email address you set as the recipient in the email notification.