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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Logo image change not taking effect

    Asked by doylescapes on January 11, 2013 at 09:51 AM

    I have removed our old logo image from our form. I uploaded our new logo, on the form template everything looks fine, new logo shows.

    When the form is sent it is displaying the old logo.

    Can you please advise the solution.

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    JotForm Support

    Answered by idarktech on January 11, 2013 at 10:33 AM

    Hi,

    You might be viewing the old cache of your form, try clearing your browser's cache and cookies this might help. If not, use "www" on your form URL instead of "form".

    Example:

    http://www.jotform.com/form/21013456199351

    Here's how your form looks like on my end as of this writing. http://pasteboard.co/2fpf9uey.png

    Let us know if you have further questions. Thanks!

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    JotForm Support

    Answered by idarktech on January 11, 2013 at 11:12 AM

    Hi,

    Your response failed to display on your thread. If you've responded to this thread via e-mail, please post it here instead: http://www.jotform.com/answers/164876-Logo-image-change-not-taking-effect#2

    Thanks!

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    Answered by Colm Doyle on January 11, 2013 at 11:23 AM

    The issue is not a web issue. It displays fine from my forms. When i submit a form either from my PC, Laptop, iPad and iPhone and previously non-form used devices it delivers the form into my email with the old logo. Its like the original logo is enbedded somewhere.

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    JotForm Support

    Answered by idarktech on January 11, 2013 at 11:34 AM

    @Colm Doyle

    I see, thanks for providing that details. That seems to explain it better. =)

    --

    First off, your logo URL isn't working as it displays an error here. http://www.jotform.com/uploads/doylescapes/form_files/Doylescapes.png

    The best way to fixed this is to recreate your form notification. Delete the existing notification and recreate a new one with the new logo embedded on the template. This should fixed the old logo issue. Thanks!