I upgraded, and the Jotfrom branding is still showing on the bottom of the page

  • Weedmayhem
    Asked on November 20, 2018 at 12:24 PM

    Hello,


    I have a few concerns. 


    1) I upgraded, and the Jotfrom branding is still showing on the bottom of the page once i submit a form. Please see the screen shot. Why is there? 

    2) Secondly, when i use the email verification with code, sometimes it takes a while and sometimes the email does not even arrive. Also, how do i customize that verification code email? It has your branding etc. I want that removed and replaced with our logo. Also The from email, is there way to change that and the display name so my customers know its coming from our website?


    3) Can we change the https://form.jotform.com/Weedmayhem/join-maps to our custom domain?

    Please kindly get back to me on these matter ASAP.


    Thank you.

    Michael 


    Jotform Thread 1648955 Screenshot
    Page URL: https://submit.jotform.us/submit/83212441109143/
  • David JotForm Support Manager
    Replied on November 20, 2018 at 1:14 PM

    Please go to your account settings to uncheck the branding option: https://www.jotform.com/myaccount/settings 

    1542737505uncheck Screenshot 10

    Your other questions will be addressed in separate threads:

    2) https://www.jotform.com/answers/1649033 

    3) https://www.jotform.com/answers/1649034 

    Let us know if you need more help.