What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you tell me why I'm getting submissions without payment?

    Asked by billj on January 11, 2013 at 10:54 AM

    I'm not sure I have it setup properly but my form takes the user to PayPal to pay for what they selected. If they don't pay shouldn't the form submission fail?



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  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 11, 2013 at 11:18 AM

    Submissions with successful payment are dumped directly onto your form's submissions page. These entries include payer information. On the other hand, submissions without payments are kept in the Incomplete Payments section. Obviously, these submissions will not have payer information.

    Upon testing your form extensively, I have found out that the problem has to do with your product section not being marked as "required".

    To go about this:

    1.  Select the product section
    2.  Toggle the Required button on to set the product section as required


    3.  Save the changes to your form

  • Profile Image

    Answered by billj on January 11, 2013 at 11:41 AM
    OK. So when I change that on my forms, what will the user see if they
    don't follow through on paying? A message? Kicked out of the form?...
    And, by the way, I appreciate how helpful and responsive the Jotform
    staff is. You truly support your product and deserve to be told so.
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 11, 2013 at 11:49 AM

    Since the product section is now required, each and every person who submits the form will be redirected to the corresponding payment transaction page at Paypal.

    If the user pays, they will receive the notifications from JotForm and Paypal. If they do not pay, and they simply close the payment page, nothing will happen, but you will still get the other details they have entered on the form through the Incomplete Payments section on your form's submissions page.


    By the way, thank you very much for your kind words. Our support team is one of the things the company is proud of, and we are dedicated on keeping that pride alive :)