Can you tell me why I'm getting submissions without payment?

  • Profile Image
    billj
    Asked on January 11, 2013 at 10:54 AM

    I'm not sure I have it setup properly but my form takes the user to PayPal to pay for what they selected. If they don't pay shouldn't the form submission fail?

    http://form.jotform.us/form/23303663647151

    Thanks

  • Profile Image
    NeilVicente
    Answered on January 11, 2013 at 11:18 AM

    Submissions with successful payment are dumped directly onto your form's submissions page. These entries include payer information. On the other hand, submissions without payments are kept in the Incomplete Payments section. Obviously, these submissions will not have payer information.

    Upon testing your form extensively, I have found out that the problem has to do with your product section not being marked as "required".

    To go about this:

    1.  Select the product section
    2.  Toggle the Required button on to set the product section as required

    https://cms.jotform.com/uploads/image_upload/image_upload/global/3442_required_button.png

    3.  Save the changes to your form

  • Profile Image
    billj
    Answered on January 11, 2013 at 11:41 AM
    OK. So when I change that on my forms, what will the user see if they
    don't follow through on paying? A message? Kicked out of the form?...
    And, by the way, I appreciate how helpful and responsive the Jotform
    staff is. You truly support your product and deserve to be told so.
    Thanks
  • Profile Image
    NeilVicente
    Answered on January 11, 2013 at 11:49 AM

    Since the product section is now required, each and every person who submits the form will be redirected to the corresponding payment transaction page at Paypal.

    If the user pays, they will receive the notifications from JotForm and Paypal. If they do not pay, and they simply close the payment page, nothing will happen, but you will still get the other details they have entered on the form through the Incomplete Payments section on your form's submissions page.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/3467_2011-10-21_1809.png

    By the way, thank you very much for your kind words. Our support team is one of the things the company is proud of, and we are dedicated on keeping that pride alive :)