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eumkAsked on November 20, 2018 at 3:06 PM
we are showing 14 incomplete payments. two I just made and paypal went through but it's not showing up as complete/submitted form.
Page URL: https://eumk.org/eumk-donation-form/ -
David JotForm Support ManagerReplied on November 20, 2018 at 4:40 PM
Is this the form in question? https://www.jotform.us/form/80635967684170
It seems like you have disabled it. Are you saying that the payments were successfully received for those submissions that are listed in the incompletes payments dashboard? If that is correct, please confirm, so we can forward this to our back-end team, it could be that the notification of the payment completion is not reaching our servers.