What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't see submissions

    Asked by olay on March 08, 2011 at 05:40 AM

    Error message comes up every time I click on submissions button that it can't read form information, please try reloading it. I logged out and clear all the cache and re-log in but I'm still having the same problem.

    Even try using different PC in several different locations but none of this works!

    Very Frustrating! 

    Please Help.

  • Profile Image

    Answered by DanielGriffin on March 09, 2011 at 08:29 AM

    Hi there,

    Sorry that you are having problems, that is very frustrating.  I've just logged into your account and I can view your submissions data without any problem.  Is it a specific form or all of them?  Are you using different browsers on the different machines, or is there anything common to all of them?  Any information you can send will help us to diagnose the problem.

    Thanks,

    Daniel.

  • Profile Image

    Answered by olay on March 09, 2011 at 08:37 AM

    Hi,

    I use IE8 on all machines. This issue affects every forms not just one.

    Any ideas why that is??

    Many Thanks

    Olay

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 10, 2011 at 07:58 AM

    We have spent a lot of time on that bug but we do not know why that sometimes happens on IE. It works fine on our IE, but on some versions of IE, the page simply does not work.

    So, please try using a different browser to look at your Submissions. Such as Firefox.

  • Profile Image

    Answered by DanielGriffin on March 10, 2011 at 08:10 AM

    i've just run a Browsershots.org request to check it.  That produces a page like a basic browser without plugins - and the results look fine.  So it occured to me that perhaps you have some plugin Olay which might be interfering with the form.  Could you try disabling them?  Here is an article on how to do that:

    http://www.vistaheads.com/forums/microsoft-public-internetexplorer-general/362724-how-uninstall-ie-8-browser-plugins-addons.html

    Failing that you would have to do as Aytekin suggests and use another browser.