What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving forms to email account.

    Asked by rlsanbornmasonry on January 12, 2013 at 02:13 PM

    We were previously receiving our forms by email and now there is an issue. Please debug

    Page URL:

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    Answered by moonzkie on January 12, 2013 at 02:21 PM


    Can you please refer to this guide on setting up your notification mail to prevent from not receiving the notifications in your email.


    Hope this helps and if you are still having trouble please do let us know.

    Thank you.

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    Answered by rlsanbornmasonry on January 12, 2013 at 02:44 PM
    The forms are set up as described yet we do not receive test emails.
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    Answered by pinoytech on January 12, 2013 at 02:51 PM

    Hi there,

    Your email address "masonry@r*******n.com" is in our bounce list which causing this problem and I've remove it for you. 

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n=ot accepted for policy reasons.  Please visit http://postmaster.yahoo.com/e=rrors/postmaster-27.html [120]'

    Thank you!

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    Answered by rlsanbornmasonry on January 12, 2013 at 03:02 PM
    Thanks very much! What ever magic you used worked!