password reset email never sends

  • Profile Image
    Frances Whalen 
    Asked on November 26, 2018 at 02:04 PM

    Hi! I have closed the business that I was using Jotform for, so I need to shut down my subscription. I'm trying to get into my account, but the password reset email never sends. Please advise. 

    username is redbudplayschool

  • Profile Image
    Richie_P
    Answered on November 26, 2018 at 03:15 PM

    I have checked the account and the reset instructions should be mailed to the email address fra***s@redbudplayschool.com.

    Hope this information helps.

    If you need further assistance, let us know.