subscription not applied to acccount

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    Maria Shahi 
    Asked on November 26, 2018 at 03:14 PM

    I just upgraded my account from a bronze to a silver plan but not sure if I actually applied it to the Bentley account or if I just paid you for a whole new subscription. It’s very difficult to do this by e mail as when they send me a reply and it is not what I needed then I need to start over again with a new person. Is there a phone number I could speak with a live person?

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    Answered on November 26, 2018 at 04:43 PM

    We are sorry for the inconvenience.

    Unfortunately, we do not have phone support but we would gladly assist you via this thread.

    You have created a thread regarding the same issue.

    I can't seem to find the Bently account. Can you please share to us the account username?

    The account Mariashahi has the Silver subscription.

    Thank you.