subscription not applied to acccount

I just upgraded my account from a bronze to a silver plan but not sure if I actually applied it to the Bentley account or if I just paid you for a whole new subscription. It’s very difficult to do this by e mail as when they send me a reply and it is not what I needed then I need to start over again with a new person. Is there a phone number I could speak with a live person?

We are sorry for the inconvenience.

Unfortunately, we do not have phone support but we would gladly assist you via this thread.

You have created a thread regarding the same issue. https://www.jotform.com/answers/1653780-

I can't seem to find the Bently account. Can you please share to us the account username?

The account Mariashahi has the Silver subscription.

Thank you.