What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Replying to senders email

    Asked by guest_30125594906051 on January 13, 2013 at 06:25 PM

    Hi

     

    I am recieving emails from my website.

    When i click on reply,

     

    I get this error message:

     

    Your message did not reach some or all of the intended recipients.

     

          Subject:    RE: Notification 1

          Sent: 2013/01/14 01:21 AM

     

    The following recipient(s) cannot be reached:

     

          'pregasen@ctdstudios.co.za' on 2013/01/14 01:21 AM

                503 Valid RCPT command must precede DATA

     

    Please help!!!

     

    this form i created for a client and it is on his website

     

    Regards

     

    Pregasen

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    JotForm Support

    Answered by jonathan on January 13, 2013 at 06:41 PM

    Hi Pregasen,

    I am not sure if this is a JotForm related issue. When you reply to an email, it does not involve JotForm anymore. Most likely it is on your email client, and I also check that email address you mentioned -- I did not found a JotForm account associated to it.

    Hope this help. Please inform us if you have further inquiry.

    Thanks.

  • Profile Image

    Answered by guest_30125594906051 on January 13, 2013 at 06:42 PM

    the account is for a client.

     

    mark@kingofcastles.co.za

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    JotForm Support

    Answered by jonathan on January 13, 2013 at 06:53 PM

    Thank you for the quick reply. Yes, I checked this email and it have a JotForm account.

    However, as previously described, replying to email does not involve JotForm -- can you describe how you respond to an email? Which email client are you using?

  • Profile Image

    Answered by guest_30125594906051 on January 14, 2013 at 04:56 AM

    Microsoft outlook

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    JotForm Support

    Answered by idarktech on January 14, 2013 at 05:01 AM

    Hi,

    The problem might be related with that client itself. I'd suggest to do a search in google about that or you can check this related article from Microsoft Website. http://support.microsoft.com/kb/195671

    I think your question should be addressed on MS support for a proper resolution. Thanks!