What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Threat to disable My Forms after Subscription has been lapsed for only Two Days!

    Asked by mercurien on January 13, 2013 at 07:18 PM

    Staff. I have received an email stating that my forms shall be disabled tommorrow. This is an error as im allowed some free submissions per month. Sounds like agressive marketing to Me!

  • Profile Image
    JotForm Support

    Answered by idarktech on January 13, 2013 at 10:35 PM

    Hi,

    I have now enabled your account, your forms should now be fine.

    You have over-limited the monthly SSL Submissions limit for free users which is 10 per month. Since you were from Premium and your account was just downgraded to Free, I have reseted your SSL Submissions counter for the meantime. I would suggest to check your form embed codes, be sure to change https to http on the form URL so submissions will not be counted as SSL, instead it counts as a regular submissions which limits is 100 per month.

    Thanks!