Error on edit submission: "Form Engine Failed #8j1h17f1"

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    acase
    Asked on November 27, 2018 at 09:43 AM
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    Boris_M
    Answered on November 27, 2018 at 01:39 PM

    Before clearing your forms cache, I have checked the https://www.jotform.com/edit/4184464406908932220 form and I was able to reproduce the same problem as shown in the picture below:

    1543341125Form failed - Engine L2.png

    - Even after your forms cache is clear, and everything seemed well in one moment as you can see in the pictures below, from the eu.jotform.com domain:

    1543343053Form failed - Engine L2 eu dom

    From the EU domain of ours, I've tried and it all went smoothly. I've done checking in web-console in order to see if anything( and if so- what) is causing the issue:

    1543342401Form failed - Engine L2 eu dom

       - As you have 17 forms with submissions...It's best if you can provide us with the with all ID of forms that are showing you this message when you try to edit.

       - What we would highly appreciate is providing us with screenshots from web developer console once the issue is appearing. 

    - Here's a guide
    on how to get the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common- 

    But this is what happens when I try to reproduce the issue with the https://www.jotform.com domain, see the picture below:

    1543343300Form failed - Engine L2 dot co



    - Also, what would be nice is if you describe us if the issue happens at the moment of trying to open the edit link or upon clicking the submit button.

    So, we have noted this issue, and it's passed to our developers. If you can, please provide us with more details, as I've asked you to. You will be notified about further steps.




    Hope it helps, if not please don't hesitate to reply. If you have any other issue as well, please feel free to contact us.

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    Jeanette
    Answered on November 27, 2018 at 02:09 PM

    I have tested the edit link from the U.S domain  jotform.com and I do not reproduce the error. Can you confirm if the issue is still happening on your side?