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NEXT button not working for ALL customers, just some.Asked by jonsan32 on March 08, 2011 at 11:51 AM
Some customers are calling in saying our Next button doesn't function properly. We get about 30 submissions a day, but there are always 2 people a day that call in saying it wouldn't work for them. They say they try multiple times, and the Next button on any given page won't press. I haven't been able to replicate this myself, but it is an ongoing issue. Is there anything I can do to prevent this from happening?
Here's the forms location: http://jamball.com/2010/11/individual.html
I was thinking it might have something to do with simultaneous entries, the browser they're using, cookies being disabled??? Only thing is they say SOME of the Next buttons work... There are no conditions I've set that would cause this, and - again - I cannot replicate this issue.
I am looking forward to your reply.
Yes, I've questioned some more recent customers, and they all have the same thing in common: IE. Now I hate that browser just like everyone else, but 46% of my site users use it... so I'm stuck. Are there any fixes.
So far I'm just leading people having trouble to this page of explanations: http://www.jamball.com/2011/03/solutions.html
Let me know if I can add/detract anything from that solution page, or if there's any line of code I can add to ensure this works for everyone. I'd say every 1 and 10 customers reports an issue, while 1 and 40 can't do it at all. Our biggest week of the year is coming up in 10 days, and it would be great to have this resolved by then. Thanks a ton!
It would also be a good idea to disable display of notification error within IE settings.
This can be done in: Tools > Internet Options > Advanced Tab >
Go to Browsing > Display a notification about every script error.
In IE8 if you want to check for errors in the code you can use the built in Developer Tool
once the page loads just press on F12.
Hope this helps.
Here are screenshots of us replicating the problem that Jotform Support can't seem to figure out. Jotform Support, a recommendation -- how about seeing what tools in the form clients are using? What integrations? What web browser platforms? Take a look at the screenshots below taken using Chrome, with Stripe integration. Using the browser, on the same page with the same form reloading after 4 times. We got same results using cell phones.
Some user's customers will not get it to work and they can lose business. Our demo is for Stripe support, that means filling out a form is revenue and if that does not work then business is lost!! Apparently JotForm support cannot figure this out and tell clients to "use the
Apparently JotForm support cannot figure this out and tell clients to "use the built-in Developer Tool". We are demoing Jotform. I have personally used Wufoo, Gravity, and Formstack and the level of support is lacking to say the least. There are TONS of clients experiencing problems. I would recommend getting developers on it, instead of telling customers to use IE8 Development tools. Thanks in advance for looking into this
We have tried this on several different computers and even on two Android cell phones with different people.
[Screenshot one -- loading with both buttons, thus form will not work (advance to next page)]
[Screenshot two -- loading with both buttons, thus form will work (advance to next page)]
I have created a separate thread for your concern here http://www.jotform.com/answers/570749
we will attend to it shortly.