I am not getting any Jot form notifications through my email. Last month it was working what happened?

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    Asked on January 14, 2013 at 03:06 PM

    When a customer fills out our form on our web page, we usually get an email notification when someone fill it out. As of lately we have not been getting any notifications through our email at cellar54@embarqmail.com There has to be a way to fix this.

    Thanks, John


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    Answered on January 14, 2013 at 03:13 PM

    Hello John, I'm sorry this happened. I checked your email against our bouncelist and discovered that you were in it so I removed your email -

    Result: cellar54@embarqmail.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 [P4] Message blocked due to sp= am content in the message.'


    I would like to recommend this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues to you since this will help you with preventing this.

    If you have any further questions or problems just let us know so that we can help you more.